Q. How to purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
Currently, Asafira.com offers the following Payment Methods as shown below :-
1. Credit Card & PayPal
Via PayPal (Visa or Mastercard / American Express / Paypal Funds)
2. Debit Card
Via MOLpay (Visa or Mastercard / Internet Banking)
3. Offline Bank Transfer
|Bank||Hong Leong Bank||Maybank Berhad|
|Account Name||Asafira Marketing||Afiqah Abdul Rahman|
|Bank Account Number||12201012479||162116014690|
After you made the payment, please send us the payment details by filling up the "Receipt Upload" form under Customer Service or at the bottom of our website under My Account.
You may also send the image of the receipt to 011-2730 7866 (via WhatsApp only)
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 3 working days (for Peninsular Malaysia) and 3 to 7 working days (for Sabah and Sarawak).
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.